In News: iYogi Re-Defines Technical Support –

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optmised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimization.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.
At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

Source :

Firefox Addons for the Average Web Developer

You will not find any super-advanced expansion to "extract string from the XML and JavaScript files. Mozilla to simplify the application of the localization process "or" run the program and debug Java Webstart Application "in this list. You will not find any super-advanced expansion for" XML and extract the string JavaScript file in order to simplify the localization process of the application of Mozilla "or" run the program and the Java debugger WebStart application "in this list. The expansion of these are for the" rest of us "- people who barely Need to revise their own websites. The purpose of these add-ons for the "rest of us - people who do not want to Change our own website.

1. MeasureIt: -

MeasureIt allows you to quickly jump out of an on-screen "ruler" to measure the sections of your site. Allows you to Quickly set up a screen of the "rules" to measure the sections of your site. Quickly determine the space Between certain parts of indentation, such as determining the space between the fast parts, such as indentation.

2. Lori: -

Lori is a "life of the request for information." Means "of the information requirements of life." It tell you to do is Valuable information on how long it takes for your page, this is how much and how many people have requested. To load the page. However, valuable information is the time it takes your page Show how he, as well as how many people have requested is loading this page.

The first figure shows the time it takes to see the return of the first byte from the server (from your Click the first byte received by your browser). The first figure shows the time it takes to see.
The first byte is the return from the server (from you click the first byte received by your browser). This is Show seconds (up to thousandths of seconds). It shows in a matter of seconds (to the thousand Second).

The second figure is the time to show the page (from click to complete your rendering the web page). Similarly, the time display in a matter of seconds, to the thousandth of a second. Third, the time is ripe Shown in a few seconds, until the thousand of a second.

The third group of figures show the total page size (number of bytes / kilobytes / megabytes used to display the web page). The third group of figures show the total page size (number of bytes / kilobytes or megabytes Used to display the page). This value including bytes and bytes fetched from the server extract Browser's cache. This value includes bit far-fetched far-fetched from the server and the bytes of the Browser cache.

The fourth and final figure is the total number of "invited" to access web content (images, Style Sheets, JavaScript's, etc.). The fourth and final figure is the total number of "application" to Search web content (images, the CSS, JavaScript, etc..) Once again, the value of both data Downloaded from the server and cache request.

3. Open-source browser tab labels: -

Browser source code browser tab label is a simple, but extremely useful plug-ins. Is a simple but extremely Useful plug-ins. When you choose to view the source file (or view the selected open source information that the new label, Rather than a new Firefox window. If this were not enough, it also allows you to specify a fully Different applications to view your source (Notepad, a text editor - no matter your choice of HTML Editor Is). When you choose to view the source file (or view the source file, select open source view of a new label, rather than

The new Firefox window. If this were not enough, it allows you to specify the application of a totally different To your sources (Notepad, a text editor - no matter your choice of HTML editor East).

4. IE View Lite browser: -

IE browser that the Lite-Lite is a self-explanation. Is quite clear. It allows you to view web pages. IE browser. It allows you to view the page in IE browser. It has several advantages and a similar expansion. He has a Other advantages from the expansion of a similar angle. 1) it is smaller, 2) it allows you to specify the Safari Browser instead of IE if you are using OS X in 1) This is a small country and 2) it lets you specify the IE browser instead of Safari If you use the OS X operating system.

5. Firebug: -

Firebug is undoubtedly the most advanced plug-ins in the list. Although it can do a lot of
"Experts", it is useful to investigate the basic things. I use a lot recently (the subject of a new "help") to Determine which part. Caused by the CSS files allow such a thing, they do so. Webmonkey has a good tutorial on If fireflies entry interface seems a bit daunting. It is worth noting that, fireflies have been saved.hours of frustration I have in the past week.

Troubleshooting Firefox Isues- Hanging and Crashing

If your browser crashes, you should always run in safe mode applications. When you run the Firefox browser in safe mode, it will run non-expansion and add-ons. If the expansion is incompatible, then the collapse of Firefox often. That is why it is running in safe mode is the best option.

If the browser no longer crashes in safe mode and then clear the issue of expansion and plug-ins. One obvious solution is to disable the plug-ins. Disable plug-ins, follow these steps: Click the Tools menu, then select Add-ons option. You must then go to Plug-ins tab, or disable the plug-ins do not need to completely remove the problem, disable all of these is a wise decision.

Disable unnecessary expansion: performing the same steps above, you can disable expansion. If in safe mode, Firefox browser, the collapse will not happen, you must disable the extension. If Safe Mode does not solve the problem then the best approach is to use compatibility mode, and then completely uninstall the browser, and then re-install it.

Clear Private Data: Another reason is the collapse of Firefox, for some time now, download history will be damaged. When this occurs, download the file. To clear the cache, you need to select 'Clear Private Data from the Tools menu, and then clear the rubbish. You should always clean up the private sector, which is indeed a very good idea.

Completely uninstall and reinstall Firefox browser: this is the best choice and the most easily attained. You need to do is to clear the configuration file folders, and to ensure that there is not damage or traces of the old facilities. You have to re-install the software. To ensure that doing these things, you have a backup of all.

Manually back up your saved passwords and bookmarks: retained backup, you need to install the extension password exporters. Once you have installed, open the Add-ons window now, and then click the Options button, which is on the extension. The use of the button, you can export passwords.

Mozilla Firefox 3.6 Namoroka Scheduled for Next Year

Mozilla released Firefox 3.5 last month. Release is important to them, because they deal with the challenges brought about by both Google Chrome and Apple Safari.

A web browser in the market has been focusing on speed to prove its superiority. Google began to tread Safari and Opera chromium and reactions and their updates. Mozilla Firefox browser 3.5 with a new JavaScript engine called TraceMonkey which makes Web 2.0 site faster.

The next major update is scheduled for sometime next year. Mozilla Firefox browser has been code-named 3.6 Namoroka.

A number of key areas of this new version is expected to: Improved performance (especially in the user interface would like to start-up time).

Improved personalization
More choice, personalization
Enhanced navigation facilities
Improve support for Web applications (integration with Mozilla Prism)
To improve the meeting management (opera lead here)
To improve the identity management
As well as updated and more useful to the new tab (Opera, Chrome and Safari are more beneficial to the new tab)

Google Chrome to Firefox may be development of a nightmare in the next few months. Google has introduced a new version of a monthly basis. The new release features and enhancements for the development of channel users is almost once a week.

Remains to be seen in our Web browser in the same time within one year from now.

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Manage Cookies-- Mozilla Firefox

This document explains what cookies are, what they serve, and how to configure Mozilla Firefox to control how they are stored on your computer.

Setting a cookies

A cookie is a text file created on your computer by a website to store information, such as your preferences visit. When a site uses cookies, he may ask Firefox to create one or more on your hard drive. When you return to the site, Firefox returns the cookies from this site, which may therefore present information tailored to your preferences.

Cookies may also contain personal information used to identify you or contact you, such as your name, address or phone number. However, a site from accessing the information you have given him. Thus, it can not guess your e-mail or access other information that you do not have data.

Establishment of rules for managing cookies-

By default Firefox accepts all cookies, including those that could be used to recognize you indefinitely. If that does not suit you, you can ask Firefox to delete all cookies at closing:

1. Select Tools> Options Edit> Preferences Firefox> Preferences and then open the Privacy panel
2. Select the closure of Firefox in the drop-down list

If you want to allow sites you trust to store cookies (eg to allow you to automatically identify a site), click Exceptions, enter the address of the site, and click Allow.

Accept cookies --

If you do not want to accept all cookies, regardless of the site from which it comes, uncheck the box. Beware, some sites may not work if cookies are not allowed. If you want to allow certain sites to store cookies, open the Exceptions -Cookies by clicking the Exceptions, enter the address of the site, and click Allow or Allow for session

Accept third-party cookies-

Sometimes a website can display content hosted on another website. This content can be presented in any form from an image to a text or an advertisement. The other host has the ability to store a cookie in Firefox, even if you have not visited the site directly.

Allow or disallow cookies-

If you've chosen ask me every time in the drop-down list to the store: you will see a dialog whenever a site tries to store a cookie on your computer, with the following options:

Allow: To allow this particular cookie, just click on Allow. Use this if you trust the site.

Permit during the session: If you want to allow this cookie for now, but it was deleted when Firefox is closed, click Allow in the session. Use this if the site does not work without cookies, but you do not want a permanent cookie for this site.

Banning: If you do not want a cookie is created, click Prohibit. Use this if you do not trust the site or if you suspect that jeopardize your privacy.

Apply this choice for all cookies from this site: Check this box before clicking on a button if you want Firefox to remember your decision and do pose the question in the future. The site will be added to the exceptions window cookies, where you can change your choice if you change your mind later.

The window of exceptions cookies-
Access this window by clicking the Exceptions ... button in the options preferences cookies. You can define, for some sites, exceptions to general preferences options cookies. Using exceptions, you can allow all cookies, reject all or authorize but removing the closure of Firefox, regardless of your other cookie settings.

The display of cookies-

Use the Cookies window to view and delete cookies. To access, click the Show Cookies button in the options preferences cookies.
To delete cookies from a site, select the site and click Delete Cookies. To remove all cookies, click Remove All Cookies.